Lost Keys & Key Replacement FAQs
Q: I lost the keys for my Master Lock padlock. Can I get replacement padlock keys?
You can securely store your combination or key number with us so that you never lose it. If you lose your key, the number can be used at a locksmith or a hardware store for a new one.
If you still have a physical key, you should be able to get it duplicated from a local hardware store or locksmith. If you don?t have a key to reference, then another option is knowing your key number to place a special order via a authorized distributor.
If both are not an option, then contacting a locksmith to open or remove your lock would be your resolution.
Q: I lost both keys to my Master Lock lock (non padlock). Now I'm unable to get some important items out of storage. What should I do?
If you recorded the key number, you may be able to get replacement keys from a hardware store or locksmith. If you didn't record the number, contact a locksmith to remove your lock.
Please note there will likely be a fee for this service.
Q: I lost the keys to my Master Lock lock and don't know the key number. Will Master Lock send me a replacement?
No. Without the key number, there is no way for Master Lock to know which key will open your lock. There is not a master key that will open all Master Lock products.
Q: I have a Master Lock combination lock that has a keyway in the front or back. Can I get a key for my lock?
These locks are registered to a particular business or school and the keys are reserved for their use only. It is possible to purchase up to 12 additional keys if you are a registered end user of the school or institution.
Email your request on official letterhead to orders@mlock.com to the attention of Customer Service/Registered Keys.
Be sure to include the exact key numbers and any information that will help us find your user registration. The cost is $9.07 per key plus a $5.00 flat fee for shipping, regardless of the number of keys being ordered.
A remittance request will accompany your keys. Payment can be made by check or money order (at this time, credit card payments are not accepted).
Q: Can I order a new Master Lock lock that will work with my existing key?
Most lock models have an option to match an existing key when ordering new locks. With a wide variety of locks Master Lock offers, we recommend contacting a distributor or our call center for confirmation.
Q: My hardware store no longer provides key replacement. Can I order replacement keys directly from Master Lock?
We do not supply replacement keys directly to customers. Instead, you may try another hardware store in your area or contacting a locksmith to see if they can produce a replacement key.
Q: My hardware store could not get a new key for my lock. What should I do?
Check with a local locksmith to see if they can duplicate a replacement key. Sometimes, replacement keys are not available for every model of lock. If this is the case, you may need to purchase a new lock.
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