Support Topics
FAQs
Q: Where can I find the app?
A: The app is available in the Apple App Store and the Google Play Store. Click below or search for "Master Lock Vault eLocks" in the app stores.
Q: Why do I need a Master Lock Vault account to register my lock?
A: Master Lock Vault account ensures user credentials are securely deployed and provides enhanced functionality and convenience to the Master Lock Vault eLocks app.
Q: What if my phone is lost or stolen?
A: See Reset Keys.
Q: How do I revoke access to a Guest?
A: See Revoke Guest Access.
Q: What if my lock battery dies?
A: If the lock battery dies while the lock is closed, it can be unlocked using an external battery. See Unlock With External Battery.
