Lost Keys & Key Replacement FAQs

Q: I lost the keys for my Master Lock padlock. Can I get replacement padlock keys?


If you still have a physical key, you should be able to get it duplicated from a local hardware store or locksmith. If you don?t have a key to reference, then another option is knowing your key number to place a special order via a authorized distributor.

If both are not an option, then contacting a locksmith to open or remove your lock would be your resolution.

Q: I lost both keys to my Master Lock lock (non padlock). Now I'm unable to get some important items out of storage. What should I do?


If you recorded the key number, you may be able to get replacement keys from a hardware store or locksmith. If you didn't record the number, contact a locksmith to remove your lock.

Please note there will likely be a fee for this service.

Q: I lost the keys to my Master Lock lock and don't know the key number. Will Master Lock send me a replacement?


No. Without the key number, there is no way for Master Lock to know which key will open your lock. There is not a master key that will open all Master Lock products.

Q: I have a Master Lock combination lock that has a keyway in the front or back. Can I get a key for my lock?


These locks are registered to a particular business or school and the keys are reserved for their use only. It is possible to purchase up to 12 additional keys if you are a registered end user of the school or institution.

Email your request on official letterhead to orders@mlock.com to the attention of Customer Service/Registered Keys.

Be sure to include the exact key numbers and any information that will help us find your user registration. The cost is $9.07 per key plus a $5.00 flat fee for shipping, regardless of the number of keys being ordered.

A remittance request will accompany your keys. Payment can be made by check or money order (at this time, credit card payments are not accepted).

Q: Can I order a new Master Lock lock that will work with my existing key?


Most lock models have an option to match an existing key when ordering new locks. With a wide variety of locks Master Lock offers, we recommend contacting a distributor or our call center for confirmation.

Q: My hardware store no longer provides key replacement. Can I order replacement keys directly from Master Lock?


We do not supply replacement keys directly to customers. Instead, you may try another hardware store in your area or contacting a locksmith to see if they can produce a replacement key.

Q: My hardware store could not get a new key for my lock. What should I do?


Check with a local locksmith to see if they can duplicate a replacement key. Sometimes, replacement keys are not available for every model of lock. If this is the case, you may need to purchase a new lock.

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