School & Locker Locks FAQs

Q: My school has combination locks throughout our facility. We've lost the chart booklet that lists the serial numbers and combinations. How can we get a new chart booklet?


To get a new combination chart booklet, please fill out the Chart Request Form.

Q: My school needs to purchase locker locks. How can I get a quote from Master Lock?


To get a quote, you'll need to reach out to a distributor. Please see our list of distributors, or reach out to customer service for more information.

Q: How do we change the combinations on our Master Lock built-in locker locks?


Please see our instruction guide for step-by-step instructions. If you have more questions, please watch this instructional video or contact our Customer Care Team.

Q: Is it possible to obtain a combination chart on CD or via e-mail?


Yes, it is possible to obtain a chart on CD or via e-mail. Please fax your request on official letterhead along with a completed Chart Request Form to 1-800-308-9245. The cost for charts on CD is $50. E-Mail charts are free of charge (unless an entire history is requested). A remittance request will accompany your chart (if applicable). Please allow 2-4 weeks from the receipt of the request to process your chart.

Q: Our school bought built-in locker locks for our facility. How do we install them?


Please see our installation guides for step-by-step instructions.

1600 Series Installation Instructions

1700 Series Installation Instructions

Please contact our Customer Care Team if you have more questions.

Q: I have a combination lock on my school locker that has a keyway in the front or the back. Is it possible to get a key for my lock?


These locks are registered to a particular business or school and the keys are reserved for their use only.

Yes, it is possible to purchase up to 12 additional keys if you are the registered end user (i.e. a school or institution). Send us a fax on your official letterhead requesting the keys you need. Be sure to include the exact key numbers and any information that will help us find your user registration. The cost is $8.44 per key plus a $5.00 flat fee for shipping, regardless of the numbers of keys being ordered. Fax your request to 1-800-308-9245, to the attention of Customer Service/Registered Keys.

A remittance request will accompany your keys. Payment can be made by check or money order (at this time, credit card payments are not accepted).

FAQs by Category

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