School & Locker Locks FAQs
Q: My school is interested in purchasing locks for our lockers. How may I obtain a quote?
Send a note to our E-Commerce Team. Include your name, address, phone number, the model number of the lock you are interested in, the key number if you have an existing system, and the quantity. Your note will be forwarded to the Master Lock Sales Representative in your area.
Q: My school has combination locks and we have lost the chart booklet that lists all of the serial numbers and their respective combinations. How can we obtain a new chart booklet?
To obtain a new combination chart booklet, fax your request on official letterhead along with the completed Chart Request Form to 1-800-308-9245. The cost for hardcopy charts is $50 ($100 for full end user history). A remittance request for the fee will accompany your chart. Please allow 2-4 weeks from the receipt of your request to process your chart.
Q: Is it possible to obtain a combination chart on CD or via e-mail?
Yes, it is possible to obtain a chart on CD or via e-mail. Please fax your request on official letterhead along with a completed Chart Request Form to 1-800-308-9245. The cost for charts on CD is $50. E-Mail charts are free of charge (unless an entire history is requested). A remittance request will accompany your chart (if applicable). Please allow 2-4 weeks from the receipt of the request to process your chart.
Q: I have a combination lock on my school locker that has a keyway in the front or the back. Is it possible to get a key for my lock?
These locks are registered to a particular business or school and the keys are reserved for their use only.
Yes, it is possible to purchase up to 12 additional keys if you are the registered end user (i.e. a school or institution). Send us a fax on your official letterhead requesting the keys you need. Be sure to include the exact key numbers and any information that will help us find your user registration. The cost is $8.44 per key plus a $5.00 flat fee for shipping, regardless of the numbers of keys being ordered. Fax your request to 1-800-308-9245, to the attention of Customer Service/Registered Keys.
A remittance request will accompany your keys. Payment can be made by check or money order (at this time, credit card payments are not accepted).
Q: My school purchased built-in combination locks for our lockers, but our maintenance staff does not know how to install them. Do you have instructions you can send to me?
Print or view the installation instructions for our built-in locker locks.
Q: We have built-in combination locks on our lockers and would like to change the combinations. Do you have instructions on how to do that?
View the instructions on how to change the combinations on your built-in locker locks.
FAQs by Category
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